Air India Sats Recruitment 2022-Customer service Agent Jobs in Trivandrum

Air India Sats Recruitment 2022: Air India Sats has released the job notification regarding filling of Customer Services Agent Job Vacancies. The Government organization invites Online application from eligible candidates have required qualifications. These Various Customer Services Agent Posts are Trivandrum – Kerala. The eligible candidates can apply for the post through Online from 28.05.2022 to 15.06.2022.

Air India Sats Recruitment 2022

Job Purpose & Specific Responsibilities :

• CSSA – PAX shall be responsible for the successful management of shift in absence of Duty Officer.
• Desires to implement innovative procedures to support immediate business needs, train and shadow new employees (CSAs).
• Implement and maintain the processes needed for meeting airline specific SLAs & SOPs.
• Use Microsoft Office or appropriate software and application to assemble, ruminate and format data, information and statistics as well as generate standard reports as required
• Perform any other functions as required by the VP –PAX.
• Ensure that frequent flyer programs of the airlines are professionally handled.
• Handle denied boarding process and compensation.
• Arrange for the hotel and conveyance in case of DB”s and VDB”s as per the carriers guidelines and SLA.
• Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.
• Directs passengers from aircraft through controls.
• Arrange for transfer desk/connection services and baggage recheck.
• Initiate pre-flight/post-flight work.
• Meet Arrival flight and prepare & handle MHB reports/cases professionally.
• Ensure proper and correct information/guidance to passengers.
• Consult Supervisor in case of difficult situations.
• Handling delayed and cancelled operations.
• Awareness/implementation of policies and procedures of the airlines.
• Maintain proper communication with the supervisor. Develop teamwork to have smooth handling.
• Coordination with colleagues in various areas for on time departure.
• Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.
• Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation.

Qualification : Air India Sats Recruitment 2022

• Bachelor’s degree in any subject

Relevant Experience

• 12 – 36 months of experience in the relevant field
• Should be able to handle a mass manpower.
• Should possess good command over computer application
• 18Months of experience as CSA in a Passenger Services (operations) environment.
• Have demonstrated ability in airlines systems and processes.
• Have the appropriate skill set to set and manage priorities
• Exceptional command over MS Office would be advantages.
• Excellent command over written and spoken English and Hindi.

Personal Characteristics & Behaviours

• Possesses openness to new challenges
• Willingness to go beyond the challenges and meet the deadlines.
• Should have the ability to solve problems
• Should be service oriented
• Candidate should be willing to work in night shifts.
• Good communicator and able to relate to all levels of staff
• A team player at handling cross-sectional team
• Excellent customer service and interpersonal skills.
• Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.
• Ability to work in a fast passed, constantly changing environment
• Excellent personal presentation
• Ability to adopt to various computerized systems
• A team player with the ability to lead and manage cross-sectional team
• Ability to adopt to various computerized systems
• Ability to understand and interpret customer airlines operational manuals

Location: Trivandrum

• Graduate in any subject
• Age Limit: Not more than 40 years.
• Fresher’s can apply.
• Staff who are currently working at the Airport / staff having experience in Aviation Industry would be an added advantage.

Note to all Applicants

 Incomplete applications will be disregarded.
 Passport issued on or after 2018 would be an advantage.
 Eligible & Interested candidates to send their CV’s with a soft copy of the passport size
photograph on [email protected]

Office Address:

Air India SATS Airport Services Private Limited,
Correspondence Address:
1st Floor, Panachmootil Square, Vallakadavu P.O, Eanchakkal, Trivandrum 695 008
For any further assistance please contact: 0471-2461900
 Please click here to see the detailed Job Description.
 Closing date for applications is 15 June 2022.